As soon as you leave the luggage area within a few steps from the luggage exiting gate, the car rental offices will be located at your left hand side.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements. All additional drivers must appear at the rental counter, present their driving licence and sign the rental agreement. Additional drivers can only be added to the contract at the start of the rental at the pick-up location. An additional driver fee of 25.00 SAR per day applies for each additional driver.
The minimum age requirement to hire all vehicles is 25 years old. The maximum age to hire is 69 years old. Hirers between the ages of 18 and 24 years old may hire the following categories: Mini, Economy, Compact, Intermediate Sedan, Small SUV, Economy SUV, Intermediate SUV. No additional fees apply to young drivers.
Vehicles can be driven in GCC countries and are only permitted for Saudi citizens and GCC nationals. Ferry crossings with the vehicles are not permitted. A cross-border fee of SAR 75 plus VAT per rental applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and will require an authorisation. Customers are required to inform the rental branch about any cross-border travel at least three hours in advance. Unauthorised cross-border travel will result in a breach of contract and incur a penalty charge of SAR 5000.
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
The fuel policy will be full to full. If the vehicle is not returned with a full tank, the customer will be charged for the fuel difference based on local fuel prices plus refuelling fees. Refuelling fees will be calculated as follows: If a customer returns the vehicle with a quarter of a tank or less (0–25%), the refuelling fee will be SAR 50 plus tax. If a customer returns the vehicle with half a tank (50%), the refuelling fee will be SAR 40 plus tax, and if a customer returns the vehicle with three quarters of a tank (75%–100%), the customer will be charged SAR 20 plus tax.
The rental period of existing contracts cannot be extended. If the customer desires to extend their rental, they must create a new booking and visit the branch to close their current contract and execute the new booking. When extending the rental period within the same booking, any additional days will be calculated based on the local rates. A refund will not be issued for returning the car early.
The accepted payment types for the rental amount are cash, debit cards and credit cards such as Visa, Mastercard and AMEX, while security deposits can only be made using credit cards.
Driving licences must be valid for a minimum of six months from the date of vehicle return (rental agreement period). Digital driving licences are only accepted for Saudi citizens and residents. Holders of the international driving licence are required to show their passport and tourist visa at the time of rental as an additional form of ID. Customers with an international driving licence are allowed to rent the vehicle for the first 90 days following their arrival to the country. If they wish to continue the rental, they should inform the rental branch after they get their Saudi licence and residency card. Visitors holding Umrah/Hajj visas are not allowed to rent and holders of multiple/single exit re-entry visas are also not allowed to rent a car.